Simulating an external data source

Use the technical documentation linked in the Journey map above to complete the assigned tasks. The technical documentation might have more information than you need to complete the tasks.

Acceptance criteria

Task 1: Create the Property Contact Data Object

• A Data Object named Property Contact is configured in the TMCS application.
• The integration is configured as follows:
  • Name: Property Contact Integration
  • Description: Retrieves property contact details
  • Method: GET
  • URL: https://localhost:8080
• The initialize call uses the following Sample JSON Response:
  <code>{
    "propertyName": "U+ Hotels Downtown",
    "city": "New York",
    "contactPhone": "+1-111-555-1111",
    "frontDeskEmail": "[email protected]"
  }</code>
• The following Text fields are created automatically by the wizard on the Property Contact Data Object: PropertyName, City, ContactPhone, and FrontDeskEmail.

Task 2: Simulate the data source

• A Data Transform is used to simulate the external data source.
• The Data Transform applies conditional logic on Param.BookingID as follows:
  <code>When Param.BookingID == "RES-1234"
    PropertyName = "U+ Hotels Downtown"
    City = "New York"
    ContactPhone = "+1-111-555-1111"
    FrontDeskEmail = "[email protected]"
  
  When Param.BookingID == "BK-7001"
    PropertyName = "U+ Hotels Central"
    City = "London"
    ContactPhone = "+44-20-5555-1111"
    FrontDeskEmail = "[email protected]"
  
  When Param.BookingID == "BR-8492"
    PropertyName = "U+ Hotels Marina"
    City = "Dubai"
    ContactPhone = "+971-4-555-1111"
    FrontDeskEmail = "[email protected]"
  
  When Param.BookingID == "BR-9876"
    PropertyName = "U+ Hotels Lakeside"
    City = "Chicago"
    ContactPhone = "+1-222-555-2222"
    FrontDeskEmail = "[email protected]"
  
  When Param.BookingID == "BR-2022"
    PropertyName = "U+ Hotels Golden Gate"
    City = "San Francisco"
    ContactPhone = "+1-333-555-2222"
    FrontDeskEmail = "[email protected]"</code>

Task 3: Surface the property contact

• The Complaint Resolution Case Type includes a field named Property Details.
• The field is a single page, uses Property Contact Data Object class and source is configured as the above simulated Data page.
• The parameter mapping sets BookingID to .ReservationID.
• Property Details Fields PropertyName, City, ContactPhone, and FrontDeskEmail are added and displayed as Read only in Gather Supporting Evidence step under Intake Stage.

Directions

1. Create a Property Contact Data Object with a REST integration configured as detailed in the Acceptance criteria, using the initialize call JSON to generate the PropertyName, City, ContactPhone, and FrontDeskEmail fields.
2. Configure a Data Transform to simulate the external data source, mapping the Param.BookingID values to the property records as detailed in the Acceptance criteria.
3. In the Complaint Resolution Case Type, add a Property Details field that is a single page and uses the Property Contact Data Object.
4. Configure the parameter mapping so that BookingID is set to .ReservationID.
5. Save your changes.