Using Pega GenAI Blueprint in Pega Customer Service

This module details on how Pega GenAI Blueprint, a generative AI-powered platform transforms enterprise application development from weeks to hours. Through conceptual foundations, technical deep-dives, and hands-on implementation using a realistic banking scenario, learners master Blueprint's collaborative SaaS workspace capabilities and acquire the strategic understanding and practical skills necessary to build a Pega Customer service Application.

Beginner

English

After completing this module, you should be able to:

Evaluate Pega GenAI Blueprint as a digital transformation tool for application design acceleration while maintaining alignment with business requirements.

Create Pega GenAI Blueprint for a Pega Customer Service application and import it into Pega platform to generate a functional application

Analyze the complete service request lifecycle in Pega Customer Service applications by comparing Blueprint generated workflows with imported platform implementations

Available in the following mission:

Pega Customer Service Foundation v10

Topics

Pega Blueprint overview

5 mins

Creating a Pega Customer Service application using Pega GenAI Blueprint

5 mins

Service requests

5 mins

Module Quiz

5 mins