Pega Diagnostic Center for business owners

As a Business Owner, learn the essential skills and knowledge that you need to effectively manage Pega applications using Pega Diagnostic Center (PDC). You will learn to prioritize resource allocation, assess application performance, and make informed decisions that enhance application efficiency and user satisfaction. You will have a holistic understanding of your application's health and the tools available in PDC to monitor and help improve performance.

Beginner

Pega Cloud

English

After completing this module, you should be able to:

Explain the significance of holistic understanding in application management and how it influences decision making.

Use the Case Explorer to investigate and analyze urgent cases effectively.

Implement recommended actions on the Reliability and Performance tabs of the PDC Scores landing page to address application issues.

Analyze performance insights to identify trends in response times and potential underlying issues.

Refine the prioritization of issues based on their resource implications and frequency of occurrence across systems.

Propose innovative strategies for resource allocation that align with business needs and application performance goals.

Available in the following mission:

Pega Diagnostic Center for Business Owners v1

Topics

Role and responsibilities of Business Owners

10 mins

Pega Diagnostic Center tools for Business Owners

20 mins

Module Quiz

5 mins