Pega provides many management, operation, and security services in Pega Cloud. Clients also have responsibilities which are specific to their applications:
Client Responsibilities
| Connectivity |
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| Development |
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| Management |
- User Access: Set up SSO, define authentication rules, and assign roles for your application.
- Monitor Performance: Use the Pega Diagnostic Center (PDC) to track app health and receive alerts.
- Manage Data: Use Schema Tools and Query Runner to manage data and cloud data storage.
- Adopt Updates: Initiate Pega software updates in My Pega Cloud, test the update in a clone environment, and provide a Go-NoGo decision before deployment. Pega applies software patches during your agreed-upon maintenance window and delivers critical hotfixes automatically as needed. Continuous infrastructure updates take place without downtime, allowing you to continue using your applications during the update process.
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Pega Responsibilities
| Pega-as-a-Service |
- Product Development: Pega builds Pega Infinity™ products and industry solutions.
- Product Compatibility: Pega maintains compatibility across all Pega products and cloud services through a unified software maintenance program.
- Updates: Pega regularly updates deployments to the latest Pega Infinity version so you can take advantage of new features and security enhancements.
- Patches: Pega applies cumulative patches without downtime aligned to a structured release schedule.
- Hotfixes: Pega applies critical hotfixes to maintain operational continuity.
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| Cloud Operations |
- Backup: Pega schedules regular backups to support recovery in case of data loss.
- Failover: Pega enables automatic failover to support resilience.
- Capacity Planning: Pega forecasts infrastructure needs to support scalability.
- Observability and Monitoring: Pega monitors infrastructure health and performance.
- Incident Management and Support: Pega manages incidents through structured support, established procedures and escalation paths.
- Network Connectivity: Pega manages cloud network infrastructure network infrastructure, connectivity, and communication pathways across Pega Cloud.
- Deployment: Pega installs and configures Pega software and related components in your Pega Cloud environments based on your subscription.
- Configuration: Pega maintains Pega Cloud configurations, including infrastructure settings and database connections.
- Secrets: Pega manages sensitive information such as passwords, API keys, and certificates for Pega Cloud.
- Routing: Pega optimizes traffic and resource distribution.
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| Cloud Security |
- Penetration Testing: Pega conducts authorized security assessments to identify vulnerabilities and validate the effectiveness of security controls.
- Anti-virus and Malware Protection: Pega deploys antivirus tools to protect systems from malicious software threats.
- Encryption in Transit: Pega protects data as it moves between systems and across networks.
- Encryption at Rest: Pega encrypts data stored in databases, file systems, and backup systems to protect against unauthorized access.
- Vulnerability Management: Pega identifies and addresses security vulnerabilities in infrastructure components and software.
- Threat Detection: Pega monitors and responds to threats to mitigate potential security incidents.
- Audits: Pega performs regular security and compliance checks to validate adherence to security and operational standards.
- Compliance and Trust Center: Pega maintains compliance certifications and provides transparency about security practices and compliance status.
- Forensics: Pega investigates security incidents and analyzes digital evidence to understand attack vectors and prevent future incidents.
- Infrastructure Access Management: Pega manages digital identities, authentication mechanisms, and access controls for Pega Cloud administration tools.
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| Cloud Infrastructure |
- Client Isolation: Pega ensures separation of client environments and data to prevent unauthorized access between different client instances.
- Compute: Pega manages computational Pega Cloud resources.
- Disaster Recovery: Pega implements comprehensive plans and procedures to restore services and data after major system failures or disasters.
- High Availability: Pega designs and maintains systems to minimize downtime and maintain continuous service availability through redundancy and fault tolerance.
- Scaling: Pega automatically adjusts infrastructure capacity based on demand to maintain performance.
- Storage: Pega delivers scalable and reliable data storage solutions including databases, file systems, and backup storage.
- Scheduling: Pega manages the distribution and execution of computational tasks across Pega Cloud infrastructure resources.
- Microservice design: Pega architects Pega Cloud using microservices patterns to improve scalability, maintainability, and deployment flexibility.
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In the following image, click the + icons to learn more about the responsibilities of clients and Pega:
