Authenticating customers using Digital Messaging

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates customers in pre-chat and mid-chat conversations. Also, learn how to configure authentication settings in App Studio to protect the customer's sensitive data and prevent unauthorized users.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Define customer authentication

Explain the importance of customer authentication

Configure customer authentication settings in App Studio

Disponível na seguinte missão:

Pega Digital Messaging v3

Tópicos

Customer authentication

5 min

Configuring customer authentication

10 min

Quiz do módulo

5 min