Call transfers

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Intermediate

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the types of transfers

Define the difference between warm and blind transfers

Transfer a call

Disponível na seguinte missão:

Pega Call v7

Tópicos

Transfers

5 min

Completing a call transfer

5 min

Configuring a Phonebook in Constellation

5 min

Wrap-up timeline with telephony events

5 min

Quiz do módulo

5 min