Call treatment settings

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call treatment defines how a call is answered and how the customer interaction is started.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure how incoming calls are handled

Configure how calls work within a customer interaction

Disponível na seguinte missão:

Pega Call v7

Tópicos

Call and interaction handling

10 min

Call behavior in the Pega desktop

5 min

Quiz do módulo

5 min