Configure suggestions and AI features

The Suggested Replies feature from the Pega Customer Service application empowers CSRs by utilizing Pega GenAI™ and dialogues to generate relevant response suggestions for customer conversations. Pega GenAI utilizes Pega Knowledge™ articles, common phrases, and customer contact information as sources to suggest responses.

Beginner

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure Pega GenAI suggested replies.

Disponível na seguinte missão:

Pega Digital Messaging v5

Tópicos

Configuring Pega GenAI suggested replies

5 min

Quiz do módulo

5 min