Configuring chat queues and routing

Digital Messaging lets customers communicate with your organization in real-time on any device. Chat requests can be sent to any customer service representative (CSR) or a specialist CSR for a given subject. This module shows how to create chat queues and route requests to a queue based on CSR skill or workload.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure a chat queue

Configure pre-chat questions for a queue

Route chat requests based on CSR skill or workload

Use a third-party service to route chat requests

Tópicos

Customer to CSR connection

5 min

Creating and adding skills

5 min

Configuring a messaging queue

10 min

Chat routing

10 min

Quiz do módulo

5 min