Configuring chat queues

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This module will also show you how to create skills to determine which queues a CSR has access to.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how chat conversations are connected

Configure chat queues

Disponível na seguinte missão:

Customer Service Developer v3

Tópicos

Connecting a customer to an agent

5 min

Configuring chat queues

5 min

Quiz do módulo

5 min