Configuring Pega Knowledge troubleshooters

Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help diagnose common product or service issues. Learn how to create troubleshooters and related questions and actions.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure a troubleshooter

List troubleshooter best practices

Access a troubleshooter from the Interaction Portal

Tópicos

Pega Knowledge Troubleshooters

5 min

Troubleshooter best practices

5 min

Creating a troubleshooter

15 min

Quiz do módulo

5 min