Creating Customer Service data sources

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify which exact properties you want to make available in the Interaction Portal, in combination with dialogs, common phrases, and the customer verification feature.

Advanced

Data Integration

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Define why you need a Customer Service data source

Create and configure Customer Service data source

Make data source properties available in the Interaction Portal

Disponível na seguinte missão:

Customer Service Developer v5

Tópicos

Data source configuration

5 min

Quiz do módulo

5 min