Digital Messaging channels

In this module, you learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer through a set of questions. The chatbot gathers the required information and completes the service request. A chatbot can help reduce agent workload and provide customers with always-available service.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Add a parallel process to an existing case type by using a digital messaging channel

Configure the conversation for the chatbot

Configure the digital messaging channel

Disponível na seguinte missão:

Customer Service Developer v3

Tópicos

Digital Messaging overview

5 min

Configuring a chatbot with Digital Messaging

15 min

Quiz do módulo

5 min