Duplicate and temporary cases

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.

Intermediate

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe situations in which users might submit duplicate cases

Describe the search duplicate cases logic and how it identifies duplicate cases

Configure a search for duplicate cases

Describe the purpose of a temporary case

Identify use cases for temporary cases

Disponível na seguinte missão:

Senior System Architect v1

Tópicos

Duplicate cases

5 min

Configuring a search for duplicate cases step

10 min

Temporary cases

5 min

Creating temporary cases

5 min

Quiz do módulo

5 min