Initiating a call from a messaging interaction

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to chat, but available to take a call, the CSR can initiate a phone call in the middle of the chat to make it easier to gather the information required to resolve the issue.

Beginner

Chat and Messaging

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Enable CSRs to initiate mid-chat calls by assigning the click-to-call skill to CSRs and enabling computer telephony integration.

Initiate an outbound phone call from a messaging interaction.

Disponível na seguinte missão:

Pega Digital Messaging v3

Tópicos

Initiating a phone call from a messaging interaction

5 min

Quiz do módulo

5 min