Interacting with customers using a chatbot

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. Typically, in a live chat session, the customer interacts with a customer service representative (CSR). In contrast, in a chatbot session, the chatbot responds to a customer request by walking the customer through a set of pre-defined questions. The chatbot gathers the required information and completes the service request.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

List the Web Messaging bot options

Add a parallel process to an existing case type by using a digital messaging channel

Configure a conversation for a chatbot

Configure a digital messaging channel

Disponível na seguinte missão:

Pega Digital Messaging v1

Tópicos

Web Messaging bot

5 min

Configuring a chatbot with web messaging

10 min

Quiz do módulo

5 min