Modifying the customer composite

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe best practices for modifying Pega Customer Service user interface.

Learn how to add actions to the customer composite to streamline processes.

Best practices for wrapping up a customer interaction

Disponível na seguinte missão:

Customer Service Developer v5

Tópicos

Best practices for designing the customer composite

10 min

Launching a service case from the composite

5 min

Using the interaction wrap-up feature

5 min

Quiz do módulo

5 min