Monitoring your contact center with Insights

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

Beginner

Reporting

Generative AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Create an Insight

Add an Insight to the manager dashboard

Disponível na seguinte missão:

Pega Customer Service Foundation v9

Tópicos

Exploring data with insights

5 min

Using Pega GenAI in Insights

5 min

Quiz do módulo

5 min