Outlook and Webex integration

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Leverage the Outlook add-in

Leverage the Webex integration

Disponível na seguinte missão:

Pega Sales Automation Foundation v11

Tópicos

The Outlook add-in

5 min

Pega GenAI-based suggested emails for Outlook add-in

5 min

Webex Meetings and Webex Teams integration

5 min

Quiz do módulo

2 min