Module

Pega Knowledge overview

Archived

3 Tópicos

30 min

Visível para: All users

Applies to: Pega Customer Service '23, Pega Knowledge '23

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Pega Knowledge v1

Pega Knowledge overview

10 min

Pega Knowledge features

5 min

Pega Knowledge publishing process

5 min

Quiz do módulo

10 min

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