Sending Knowledge articles

Pega Customer Service applications built with Constellation version 24.1 now enable CSRs to browse, read, and send relevant articles to customers through Digital Messaging channels, thereby improving the overall support experience. CSRs can efficiently provide information to customers during private conversations using the Search and Ask Buddy options.

Beginner

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure the settings to send Knowledge articles directly to customers.

Configure the settings to send relevant responses received from Pega GenAI™ Knowledge Buddy to customers.

Disponível na seguinte missão:

Pega Digital Messaging v5

Tópicos

Sending Knowledge articles during live conversation

5 min

Quiz do módulo

5 min