Service requests

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

Intermediate

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Define the different stages of a service request

Create a new service request

Control the behavior a service request using configuration settings

Disponível na seguinte missão:

Customer Service Low-Code Developer v5

Tópicos

Microjourneys

5 min

Service request template

10 min

Eligibility stage

5 min

Intake stage

5 min

Process request stage

5 min

Resolve stage

5 min

Configuring a service case

5 min

Quiz do módulo

5 min