Setting chat and messaging behavior

A customer can initiate a conversation using traditional chat (Web Messaging), or by sending a post from SMS or a social networking application like Facebook or Twitter. This module describes how you can configure timeout behavior for conversations with a customer service representative (CSR).

Messages from applications can be private or public. The module describes how you can configure messaging behavior related to public posts or tweets.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Set timeout behavior for a messaging session when a customer or CSR is idle or closes the session

Set how a CSR can respond to a public post or tweet

Tópicos

Timeout and close behavior

15 min

Public conversations

5 min

Quiz do módulo

5 min