Setting up Messaging AI

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI also autofills form fields with information that the customer provides during the chat conversation.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe Messaging AI features.

Configure a new suggested case.

Configure a new suggested knowledge article.

Configure a form autofill by mapping entities to case properties.

Disponível na seguinte missão:

Pega Digital Messaging v3

Tópicos

Messaging AI

10 min

Configuring a suggested case

10 min

Configuring a suggested knowledge article

10 min

Configuring a form autofill

10 min

Quiz do módulo

5 min