Module

Suggested cases

Archived

2 Tópicos

15 min

Visível para: All users

Applies to: Pega Customer Service 8.8, Pega Customer Service 8.7

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Beginner

Voice AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how audio from a customer call generates case suggestions for the CSR.

Configure a new suggested case.

Pega Voice AI v2

Suggested cases

5 min

Adding a suggested case

5 min

Quiz do módulo

5 min

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