Telephony controls

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can modify these controls.

Intermediate

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the telephony controls available in the Pega Call™ desktop

Describe how a customer service representative uses the Phone login screen, the Agent State screen, and the softphone

Define the Dev Studio settings that modify the telephony controls in Pega Call Desktop

Tópicos

Telephony controls

10 min

Telephony controls in the Interaction Portal

5 min

Quiz do módulo

5 min