Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Advanced

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Compare push routing to pull routing

Leverage work parties in routing

Explain the default Get Next Work functionality

Customize Get Next Work

Disponível na seguinte missão:

Lead System Architect v1

Tópicos

Push routing and Pull routing

10 min

Leveraging work parties in routing

7 min

Get Next Work feature

10 min

Get Next Work customization

5 min

Alternative ways to find work

20 min

Quiz do módulo

5 min