Script adherence

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs associated with each case type. Voice AI detects what the CSR says and measures the compliance score for each script. The script adherence feature helps organizations mitigate compliance risk.

Beginner

Voice AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how Voice AI detects script adherence.

Configure script adherence for a case type.

Disponível na seguinte missão:

Pega Voice AI v6

Tópicos

Script adherence

5 min

Dialog verbatim control

5 min

Paragraph verbatim control

5 min

Quiz do módulo

5 min