Pega Call introduction

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the purpose of Pega Call

Describe the telephony components and their functionality

Describe Pega Call high-level architecture

Disponível na seguinte missão:

Pega Call v7

Tópicos

Pega Call overview

5 min

Pega Call and telephony

10 min

Pega Call high-level architecture

5 min

Quiz do módulo

5 min