Creating a Customer Engagement Blueprint with AI

In this series of topics, you use the Customer Engagement Blueprint™ tool to design a comprehensive engagement strategy aimed at increasing product adoption among existing customers.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Understand Customer Engagement Blueprint™.

Define engagement context for a strategy.

Analyze AI-generated personas.

Interpret customer segments for personalization.

Understand how configuration shapes engagement strategy.

Pratique o que aprendeu no seguinte Desafio:

Creating a Customer Engagement Blueprint v1

Disponível na seguinte missão:

Pega Customer Decision Hub Foundation v11

Tópicos

Pega Customer Engagement Blueprint introduction

5 min

Starting a Customer Engagement Blueprint

5 min

Configuring the Customer Engagement Blueprint settings

5 min

Reviewing AI-generated Personas and brand voice

5 min

Simulating Next Best Action

5 min

Quiz do módulo

10 min