Email automation

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Define the components of the Pega Email Bot.

Use Email Manager Portal to manage customer inquiries.

Configure suggested replies for email response.

Identify built-in Pega GenAI™ features.

Configure suggested cases.

Disponível na seguinte missão:

Pega Email Bot Foundation v6

Tópicos

Pega Email Bot introduction

5 min

Email Manager Portal for Constellation

5 min

Pega Email Bot configuration

5 min

Defining suggested responses for an Email channel

5 min

Pega GenAI features for the Email Bot

5 min

Suggested email responses with Pega GenAI

5 min

Quiz do módulo

5 min