Training Pega Email Bot

Pega Email Bot™ uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives (CSRs) and customers. Pega Email Bot learns from repeated behaviors — the more emails it processes, the more accurate it becomes in helping a CSR respond to customers.

For each topic added to the channel, you must train Pega Email Bot to interpret emails. By providing examples to Pega Email Bot and manually classifying them with a topic, you train the NLP model to understand these topics and classify similar emails.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how a customer service representative can help train Pega Email Bot.

Create a training record manually and by using Pega GenAI™.

Review, modify, and approve training records.

Rebuild the text analytics model using training records.

Disponível na seguinte missão:

Pega Email Bot Foundation v6

Tópicos

Training Pega Email Bot overview

5 min

Adding training data manually

5 min

Adding training data by using Pega GenAI

5 min

Quiz do módulo

5 min