Controlling Case workflow

Understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Lifecycle to achieve the desired business outcome. 

In this module, you learn to create flexible workflows using automated decisions, conditional execution, and optional actions. 

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Differentiate between a Process and a Process flow.

Describe various automation shapes.

Describe how conditions and decision points affect Case processing.

Identify the three parts of a When Condition rule.

Skip a Process or a Stage in a Case.

Explain the role of optional actions in a Case workflow.

Tópicos

Processes and Process Flows

15 min

Automation shapes in the Process Flow

10 min

Automating Decisions in the Process Flow

10 min

Conditional execution

20 min

Skipping a Stage or Process

10 min

Optional actions in workflow

5 min

Quiz do módulo

10 min