Mission
Email Bots for Pega Customer Service
8 Módulos
3 h 50 min
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
Disponível na seguinte missão:
Intelligent email
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Module
Intelligent email
5 Tópicos
30 min
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Routing email based on content
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Module
Routing email based on content
3 Tópicos
25 min
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Creating a Case from email
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Module
Creating a Case from email
3 Tópicos
25 min
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Email attachments analysis
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Module
Email attachments analysis
2 Tópicos
15 min
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Training the email bot
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Module
Training the email bot
3 Tópicos
25 min
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Outbound emails
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Module
Outbound emails
5 Tópicos
30 min
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Use outbound email features in Pega Customer to manage customer communications across various interaction types. Initiate outbound emails from phone...
Agentic Email Bot
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Module
Agentic Email Bot
6 Tópicos
35 min
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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Module
Prioritizing email work with Get Next Email
2 Tópicos
15 min
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
