Defining a Case Lifecycle

Learn how to define a Case Lifecycle that supports a customer or business objective. Explore how Stages, processes, Personas, and data work together to guide work from initiation to resolution.

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Disponível nas seguintes missões:

Solution Builder Foundations v1 Introduction to Pega Platform v9

Tópicos

Case Lifecycle

10 min

Case Lifecycle design

10 min

Quiz do módulo

10 min