Enhancing self-service AI experience with Agentic Messaging

Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this module, you will learn how to configure Agentic Messaging for a Pega Customer Service application

Beginner

Generative AI

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe Agentic Messaging, Voice, and Email.

Create an agent for an Agentic Messaging interface.

Create an Agentic Messaging channel interface.

Set up the Web Messaging connection.

Disponível na seguinte missão:

Innovation with Pega GenAI v5

Tópicos

Introduction to Agentic Messaging, Voice, and Email

5 min

Creating an agent for an Agentic Messaging interface

10 min

Setting up an Agentic Messaging interface and a Web Messaging Channel

5 min

Quiz do módulo

5 min