Suggested next best actions

If your Pega Customer Service application includes a Pega Customer Decision Hub license, you can configure the Voice AI channel to suggest next best actions, such as a new credit card offer. Learn how to configure a suggested next best action in the Voice AI channel.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how audio from a customer call generates a next best action from Customer Decision Hub.

Configure a new offer.

Disponível na seguinte missão:

Pega Voice AI v5

Tópicos

Suggested next best actions

5 min

Adding a suggested offer

5 min

Quiz do módulo

5 min