Optimizing your next-best-action strategy

Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.

Impact Analyzer, Scenario Planner, and Value Finder are optimization tools that provide insight into the performance of your next best actions, identify opportunities for improvement, and help you adjust settings to create higher customer engagement and value capture.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Use Impact Analyzer to monitor the performance of your next best actions.

Use Scenario Planner to simulate ”what-if” scenarios to forecast results.

Use Value Finder to identify underserved customers and take action to improve their experience.

Explain the connection between Impact Analyzer and Scenario Planner.

Explain the connection between Impact Analyzer and Value Finder.

Pratique o que aprendeu no seguinte Desafios:

Analyzing the impact of applying business levers v5 Analyzing the impact of applying engagement policies v5

Disponível na seguinte missão:

Pega Customer Decision Hub Foundation v10

Tópicos

Monitoring the health of the system using Impact Analyzer

10 min

Investigating the effect of applying business levers in action arbitration

10 min

Investigating the effect of applying engagement policies

5 min

Quiz do módulo

5 min