Optimizing 1:1 customer engagement overview

Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. Also, learn how to monitor and understand the performance of live actions in Pega Customer Decision Hub™.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Explain what simulation testing is

Define the different types of simulations

Monitor and understand action performance

Disponível na seguinte missão:

1:1 Customer Engagement Optimization v7

Tópicos

Simulation testing

10 min

Monitoring action performance

5 min

Optimizing engagement using action analysis

10 min

Quiz do módulo

5 min