Planning your project

This module provides implementation leaders and project managers with the essential tools and methodologies to plan a Pega Customer Service™ modernization initiative. Participants learn how to establish a solid foundation for implementation by making strategic decisions that align technology features with business objectives, ensuring maximum value delivery through a phased approach.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Prioritize Channel and Line of Business

Enable the implementation team

Create a phased implementation strategy

Evolve centers of excellence

Disponível na seguinte missão:

Transitioning Pega Customer Service to Constellation v1

Tópicos

Customer qualification for Pega Constellation Transition

5 min

Implementation plan

5 min

Case type transition strategy

5 min

Data model considerations

5 min

Reporting considerations

5 min

Creating an Insight from Pega Process Fabric Hub

5 min

Quiz do módulo

15 min