Using Customer Simulator to train CSRs

The Customer Simulator application lets you simulate real customer interactions in your Digital Messaging and Voice AI channels. CSRs use simulations to practice and improve their skills in a safe environment, boosting their performance and customer service quality. You set up different scenarios and personas for training purposes, and then run simulations to obtain real-time insights on CSR performance.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure scenarios for Customer Simulator.

Run a simulation to train your CSRs in handling customer interactions.

Disponível na seguinte missão:

Pega Customer Service Foundation v9

Tópicos

Customer Simulator overview

10 min

Customer Simulator demo

5 min

Creating and running a customer simulation

5 min

Setting up Customer Simulator

15 min

Quiz do módulo

5 min