Pega GenAI in Pega Customer Service

Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses, and automatically creating follow-up tasks in Pega Customer Service™.

Beginner

Generative AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Run an AI-assisted interaction with a customer.

Create a Buddy.

Pratique o que aprendeu no seguinte Desafio:

Creating a Knowledge Buddy v3

Disponível na seguinte missão:

Innovation with Pega GenAI v4

Tópicos

Generative AI in Pega Customer Service

5 min

Assisting agents with Pega GenAI

5 min

Creating a Pega Customer Service application using Pega GenAI Blueprint

5 min

Customer Simulator overview

10 min

Introduction to Agentic Messaging, Voice, and Email

5 min

Pega Knowledge Buddy

5 min

Creating a Buddy

5 min

Quiz do módulo

5 min