Managing customer interactions

Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and live transcripts to monitor critical situations. Call summaries and post-call analytics help managers to coach CSRs.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Configure a topic to trigger a real-time manager alert.

Use alerts and live transcripts to monitor critical situations.

Use post-call analytics to improve agent productivity.

Disponível na seguinte missão:

Pega Voice AI v6

Tópicos

Manager alerts

5 min

Creating a manager alert

5 min

Call summaries

5 min

Protecting customer data

5 min

Voice AI system health

5 min

Quiz do módulo

5 min