Components of the Interaction Framework

The Interaction Framework is a systematic approach that provides Pega Robot Studio™ developers with a collection of tools to incorporate into the development of projects and solutions. By project-to-project references, Interaction Framework allows projects to communicate with each other. The Interaction Framework simplifies development, improves project reusability, and streamlines solutions for implementing new features.

The Interaction Framework consists of four basic elements:

• Interaction
• Interaction.xml
• Interaction Manager component
• Activity component

The basis of the framework is an interaction. An interaction is any client or account engagement, for example:

• A call center agent answers an incoming call by a customer.
• A bank teller greets the next banking customer in line.
• A loan officer receives the loan documents to begin processing the loan.

All of these examples expose only one interaction with a client or customer; however, the customer interaction may have several activities to accomplish before the interaction is complete. Without an interaction, there can be no framework created within the solution and its referenced projects.

The Interaction Framework components require access to all other project items within a project and the solution. The global container is a project item that provides project-wide access for the components.