Creating a real-time container 

Learn how to create and configure a real-time container which allows you to manage communication between Pega Customer Decision Hub and external channels.

This demo will show you how to create and configure a real-time container.

To create real-time containers, navigate to the Real-Time Artifacts landing page.

Enter a short description of the new real-time container.

An external channel uses the real-time container's identifier when it makes a request to the Pega Customer Decision Hub.

You can change the identifier to a value that the external channel in your environment expects.

For example, the U+ Bank website is pre-configured to call a real-time container with the identifier Ubank_home_banner.

Now, open the real-time container.

Here you can turn the real-time container's ability to respond to requests from external channels on or off.

Keeping the default value will allow the Customer Decision Hub to serve requests from the website.

'Impression capture' allows the external channel to control how the Customer Decision Hub records impressions.

'Captured on retrieval' means that the Customer Decision Hub records an impression in the Interaction History immediately after sending the action details to the external channel.

'Captured by channel' means that the Customer Decision Hub does not immediately record an impression. Instead, the external channel can explicitly request that the Customer Decision Hub records an impression at a later point in time.

In this case, the bank wants the impressions not followed by a click to be captured, so keep the default value.

To record a click in the Interaction History without initiating an action flow for the customer, keep the default value.

This option is suitable for actions that do not have a defined flow, for example, on the Web channel when a customer clicking on an ad does not trigger any follow-up steps.

Here you can view the list of Next-Best-Action strategies that you have associated with this real-time container.

Save the configuration.

Navigate to the Containers tab to see the newly created real-time container.

This demo has concluded. What did it show you?

- How to create a real-time container

- How to configure the real-time container settings