Interaction versus activity activation

The Interaction Framework allows for concurrent interactions; however, the users can only work on one interaction at a time. Understanding this makes development decisions easier.

Pega Robot Studio provides a method to activate an interaction on the Interaction Manager component. When you invoke this method in an automation, Studio makes all other interactions inactive. Activating an interaction can initiate other activities to refresh the supporting project applications to match the new active interaction. This helps ensure data integrity, but automations should also check to ensure the interaction matches the account information in all project applications.

You can consider this logic similar to a relational database or your computer desktop. A database contains several to thousands of rows of data. You can edit only one row of data at a time.

Activities do not have an Activate method. They have a Start method. Similar to interactions, once an activity starts in the project in the Framework, all other projects can respond to the activity started. When starting an activity, the related automations process the activity based on the current active interaction.