Key features and services of Pega Cloud

Pega Cloud offers a comprehensive suite of services that promote optimal performance, security, and scalability for your applications. With a focus on high availability and robust infrastructure, Pega Cloud provides essential features such as operational system support, fault tolerance, and data management services. You can seamlessly develop and deploy applications while benefiting from a secure and resilient cloud environment.

Pega Cloud employs a high availability architecture that integrates best practices from hyperscaler partners and Pega expertise. This design covers physical infrastructure, networking, data management, container orchestration, and Pega Infinity™, promoting compliance with the Pega Cloud Service-Level Agreement and providing robust data backup and restoration.

Pega Cloud features are delivered through a multicloud strategy, which supports Google Cloud Platform (GCP) and Amazon Web Services (AWS). Pega multicloud solutions promote innovation, increase strategic alignment with your organization, expand the reach of Pega solutions, and improve on the already strong compliance and data sovereignty position of Pega Cloud. Multicloud brings the power of Pega Cloud to more places and helps you more closely align around their data, machine learning, and AI investments.

Pega Cloud services provide you with access to Pega Support Center, a premium-level service for assistance with the following challenges:

• Problems encountered during application development.
• Issues encountered during standard use or testing.
• Environmental issues, including performance and configuration problems with the product.
• Upgrade or migration problems.
• Other software use or operation errors.

To deliver a highly available service, the Pega Cloud operations team monitors the health of Pega Cloud environments with 24x7x365 support from strategically located Pega Cloud operations centers. The Pega Cloud operations team uses industry-leading monitoring tools, including Pega Diagnostic Center, to translate infrastructure and application activity into real-time dashboards. Pega Cloud services monitoring tools gather data at each level of your environment.

Pega Cloud services also provide add-on Pega Platform log streaming to AWS S3 buckets or an existing Splunk logging service so you can customize your Pega Platform application monitoring and more efficiently manage your Pega Platform logs. Log streaming gives you continual access to the Pega Platform logs in any of your Pega Cloud environments.

Pega Cloud supports integration with various third-party and on-premise applications. By default, Pega provisions Pega Cloud for broad public access. If your organization requires a more dedicated path, with more predictable performance that is exclusive to your access, Pega Cloud Secure Connect supports additional options for access.

Pega Cloud constantly undergoes enhancements to reduce its and, ultimately, your carbon footprint. These updates increase resource use and efficiency, which lowers energy consumption and optimizes data center utilization.

Pega Cloud delivers a secure and robust environment, which encompasses the infrastructure and the Pega software installed for you. Each Pega Cloud environment helps ensure a high level of security and data integrity through various measures:

• Host-based virus protection services: Regular scans and signature updates protect against malware.
• DDoS attack protection: Safeguards against distributed denial-of-service attacks.
• IP address reputation lists: Blocks access from known malicious IP addresses.
• Intrusion Prevention System (IPS): Monitors and protects against unauthorized access.
• Continuous security monitoring: Helps ensure ongoing oversight of Pega Cloud environments.
• Data-at-rest and data-in-transit encryption: Secures client-specific data when stored and during transmission.
• Dedicated security team: Manages compliance, security monitoring, and incident response for Pega Cloud.
• Vulnerability and security management: Includes regular assessments and management of security vulnerabilities.
• Vulnerability testing policy: Request security assessments for your applications that follow established guidelines.

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