To better understand the purpose of Pega Process Mining, learn about the discipline that acts as the basis for the application.

Process Mining is a discipline that originated in Data Science and has evolved to fulfill the need for organizations to manage processes based on real data.

Organizations create standard processes for how to complete daily work. However, people find new ways of completing work and often develop shortcuts. When this happens, organizations need to assess these variations to determine if there is a better process that needs to become standard or if alternate paths and shortcuts introduce risk to the organization.

Process Mining helps organizations to discover where planning and reality differ.

Photo shows a concrete path, which is the planned path, against a worn foot path that people created as a shortcut to reach their destination more quickly.
Planning and reality

Pillars of Process Mining

The three pillars of Process Mining are process discovery, conformance checking, and process enhancement.
Process discovery
Process discovery is identifying how the organization completes work. For example, for a specific process, what is the most common path? How many times does the work change to a Rejected status? What is the aggregated volume of work for a process in a month? Pega Process Mining uses data, such as event logs, to capture this information.
Conformance checking
By uncovering highly-variable, non-compliant, and slow work processes, organizations can check the degree of conformance to processes. For example, in industries such as healthcare and insurance, deviation from standard processes could mean that the organization is no longer in regulatory compliance. Conformance checking is also important when organizations have service-level agreement (SLA) requirements. Pega Process Mining helps you to quickly determine where processes do not follow the standards and norms established by your organization and industry.
Process enhancement
In Process Mining, the goal is to determine how to enhance processes based on the available real-life data. Pega Process Mining provides highly-visual charts and dashboards to significantly accelerate process analysis. Rather than spending significant periods of time analyzing processes and finding solutions that might no longer apply when implementation finally occurs, organizations can improve processes and close gaps quickly.

Questions answered with Pega Process Mining

The following list contains just a few of the many business-significant questions that Pega Process Mining can help you to answer:
  • What are my process deviations and how much do they cost me?
  • How automated is a process? Is there room for additional automation with ROI?
  • Where are my bottlenecks? Where do I have rework? How much does it cost me?
  • Where are the opportunities for improving customer satisfaction, service, and revenue?
  • What does our customer’s journey and user experience look like?