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While a worklist contains work that is assigned to a particular user of the KM Portal, a workbasket contains work that is currently unassigned and awaits an action, such as knowledge content suggestions from customers that a KM Author has not yet seen.

Unassigned work

To reach the Workbaskets page, use the navigation pane of the KM Portal. First click Work, and then click Workbaskets.

After you select a workbasket, all currently unassigned articles in that workbasket are displayed, along with the name, author, and ID of the article, as well as the source, date of creation, and status.

In a workbasket, you can click on the title of an article and assign it to yourself. This action moves the article from that workbasket to your worklist.

Note: If you have no items in your worklist and can receive work from one or more workbaskets, clicking Next Task automatically selects an unassigned article from a workbasket and assign it to you.

The following figure shows the Workbaskets landing page:

The Image shows the workbaskets page

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