If you requested a new Pega instance, ensure that you complete the Creating a Digital Messaging interface challenge before you continue to the next task.

1. Log in as a system architect, using the User name Eduselfserviceadmin and the Password rules.
2. In the navigation pane of App Studio, click Channels to open the Retail bank Digital Messaging interface.
3. On the Configuration tab of the Digital Messaging interface, in the Suggested knowledge articles section, click Add knowledge article.
4. In the Associated topic list, enter Credit card.
5. Click Filter by category, and then select Credit Card Information.
6. Select the Pros and cons of credit cards article.
   
7. Click Submit to add the knowledge article.

1. Click the Behavior tab to enter words that can trigger the knowledge article.
2. In the Text Analyzer section, click Edit topics button.
3. Search for the Credit card topic.
   • In the Approximate match section, enter words, such as: Pros,cons,benefits,advantages,disadvantages
     
4. Click Submit to save the changes.
5. In the upper-right corner, click Save to save your updates.

1. Log in to the Interaction Portal, using the User name CACSR and the Password rules.
2. In the header, click the Chat icon to make the CSR available.
3. Click Manage queues, and then select the queues to receive requests from customers.
   

4. Click Save to make the CSR join the queues.
5. Click Make me available to enable the CSR availability for a live conversation with customers.